ok piso Privacy Policy — Your Data, Handled With Care

When you register and use ok piso, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and any payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and improve performance. If you contact our support team, we may retain records of that communication to assist with follow-up enquiries. We only collect information that is relevant and necessary for the purposes described in this policy, and we do not request sensitive personal data beyond what is required for account verification and regulatory compliance. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.

The personal information we collect is used primarily to operate and manage your ok piso account, process your transactions, and deliver the gaming services you have signed up for. We also use your data to verify your identity in line with anti-money laundering requirements, to detect and prevent fraudulent activity, and to ensure that only eligible players aged 18 and above are using the platform. From time to time, we may use your contact details to send you important account notifications, security alerts, or updates about changes to our policies — these communications are not optional as they relate directly to your account. We do not use your personal data for unsolicited marketing without your consent, and you may update your communication preferences at any time through your account settings. ok piso does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances.

ok piso may share your personal information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for those specific purposes. All third-party partners are required to handle your data in accordance with applicable privacy laws and are prohibited from using it for any purpose beyond what we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts if we are legally required to do so under Philippine law or applicable international regulations. In the event that ok piso undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your data with unrelated third parties for advertising or profiling purposes without your explicit consent. If you have concerns about how your data is being shared, please contact our support team at [email protected].

Your personal data is stored on secure servers with industry-standard encryption and access controls in place to prevent unauthorised access, disclosure, or misuse. ok piso employs a range of technical and organisational security measures, including SSL/TLS encryption for data in transit, firewalls, and regular security audits, to protect the integrity of your information at all times. Access to personal data within our organisation is strictly limited to staff members who need it to perform their job functions, and all personnel are bound by confidentiality obligations. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your ok piso account and to keep your login credentials confidential. We retain your personal data for as long as your account remains active or as required by applicable law, after which it is securely deleted or anonymised in accordance with our data retention procedures. If you believe your account security has been compromised, please notify us immediately so we can take prompt action.

ok piso uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how the platform is used so we can continue to improve it. Cookies are small text files stored on your device that help us recognise you when you return to the site and maintain the functionality of your session. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to remember your settings and preferences. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the ok piso platform. We do not use cookies to collect sensitive personal information or to track your activity on third-party websites. By continuing to use ok piso after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

Under the Philippine Data Privacy Act of 2012, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request the deletion of your data in certain circumstances. You also have the right to object to the processing of your personal data for specific purposes, and to withdraw your consent at any time where processing is based on consent — though this will not affect the lawfulness of processing carried out before the withdrawal. If you wish to exercise any of these rights, please submit a written request to our support team at [email protected], and we will respond within a reasonable timeframe in accordance with applicable law. We may need to verify your identity before processing any data-related request to ensure the security of your account. ok piso is committed to upholding your data rights and will never penalise you for exercising them in good faith. For further guidance on your rights under Philippine data privacy law, you may also contact the National Privacy Commission.

ok piso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the ok piso platform after any changes are published constitutes your acceptance of the revised policy. If you disagree with any changes, you may close your account by contacting our support team. We are committed to maintaining transparency about our data practices and will always aim to communicate policy updates clearly and in plain Philippine English.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ok piso handles your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at [email protected] and we will do our best to respond promptly and helpfully. For general questions about the platform, the FAQ page is a great starting point and covers the most common queries from players across the Philippines. If your concern relates to your account, responsible gaming tools, or data deletion, our team is trained to handle these matters with care and confidentiality. ok piso values the trust you place in us when you share your personal information, and we take every privacy enquiry seriously regardless of its nature. We are here to help and will always strive to resolve your concerns in a fair, transparent, and timely manner.